# Helpscout

> Help Scout provides a customer support platform featuring shared inboxes, knowledge base software, and communication tools for businesses. The service is designed to help teams manage customer interactions across email, chat, and self-service channels.

## Core Platform
- [Help Scout: Intuitive & Affordable Customer Service Software](https://helpscout.com/): An overview of the Help Scout customer support platform and its features.
- [The Shared Inbox for B2B Teams | Help Scout](https://helpscout.com/inbox/): Details on the shared inbox functionality for managing email, chat, and social conversations.
- [AI that helps on day one](https://helpscout.com/ai-features/): Information on the AI-powered tools integrated into the platform to improve support efficiency.
- [Simple Help Desk Knowledge Base Software by Help Scout](https://helpscout.com/knowledge-base/): Documentation on the self-service knowledge base tools used to reduce support volume.
- [Build Better Relationships With Help Scout Messages](https://helpscout.com/proactive-messages/): An explanation of the proactive messaging tool for communicating with customers through Beacon.
- [Customer Service Analytics by Help Scout](https://helpscout.com/analytics/): Information on the reporting and data insights tools available for tracking support metrics.

## Industry Solutions
- [Intuitive Shared Inbox & Help Desk Software for Universities](https://helpscout.com/industry/education/): Tailored support solutions for managing communication within academic institutions.
- [Customer Support Software for Growing SaaS Companies](https://helpscout.com/industry/saas/): Support platform features designed for the workflows of SaaS businesses.

## Optional
- [Help Scout: Get a Demo](https://helpscout.com/lp/get-a-demo/): A request form for scheduling a demonstration of the Help Scout platform.
- [Help Scout Integrations](https://helpscout.com/help-desk-integration/): A list of third-party applications that connect with Help Scout.
- [Download Help Scout for iOS & Android](https://helpscout.com/mobile/): Information on mobile accessibility for the Help Scout platform.
- [manifest.webmanifest](https://helpscout.com/manifest.webmanifest): Technical configuration file for web application behavior.